Delete Your Account & Data

You can ask us to delete your ClineUp account and the personal data associated with it at any time. This page explains how to make that request, what gets deleted, and what (if anything) we are required to keep. It applies to both the ClineUp patient app and the ClineUp staff app (developer: ClineUp; packages com.asyncarijit.clineupuser and com.asyncarijit.clineupadmin).

1. How to request deletion

Send us a deletion request by email — it takes a minute:

• Email clineup.official@gmail.com
• Use the subject line: Account and Data Deletion Request
• In the message, include:
  • the phone number registered with your ClineUp account, and
  • your name as registered, and
  • which app you use — patient or staff/clinic.

Email a deletion request

অনুরোধ করতে উপরের ঠিকানায় ইমেল করুন এবং আপনার রেজিস্টার করা ফোন নম্বর লিখুন।

2. How we verify it's you

To protect your account, we confirm the request comes from you before deleting anything — usually by matching the request to the phone number registered on the account (for example, via a one-time password sent to that number, or by replying from a contact we can verify). We will not act on a request we cannot reasonably tie to the account owner.

3. What data gets deleted

Once verified, we delete or irreversibly anonymise the personal data linked to your account, including:

• Your account identity — name and phone number.
• Your profile details — gender, year of birth, city, and profile photo.
• Your saved location (coordinates and city) used for finding nearby clinics.
• Your queue and token history, check-in records, and any ratings or reviews you left (reviews are removed or dissociated from you).
• Your notification preferences and in-app notification history.
• For clinic/staff accounts: your staff profile and role associations.

4. What we may keep, and why

We may retain a limited amount of information where the law requires it or for legitimate, narrow purposes, such as:

• Transaction/payment records — if you ever made a payment, records (amount, date, payment reference) may be retained to meet tax, accounting, and legal obligations. Full card details are never held by us (they stay with the payment processor).
• Fraud, safety, and legal — minimal records needed to prevent abuse or comply with a legal request.

Anything retained is kept only as long as legally required and is not used to re-identify you for any other purpose. See our Privacy Policy for details on retention.

5. How long it takes

• We acknowledge your request within a few business days.
• Verified accounts are deleted within 30 days of confirming your request.
• Backups containing your data are purged on our normal backup rotation, typically within 90 days.

6. Contact

Questions about deletion, or trouble with a request? Reach us at clineup.official@gmail.com. You can also review what we collect and how we use it in our Privacy Policy.

কোনো সমস্যা হলে আমাদের ইমেল করুন — আমরা সাহায্য করব।